Returning your Item:
If you are not completely satified with your purchase for any reason our no quibbles returns policy means you may return an item for any reason for a refund within 28 days of purchase.
This returns policy does not affect your statutory rights.
- Re-pack the item in its original packaging with labels and tags still attached.
- Enclose within the box the original invoice and the completed returns form.
- Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting and ensuring your item is sent to us by registered post.
- Keep your certificate of postage and your tracking number safe as your will need this as your proof of return.
WE DO NOT OFFER A FREE RETURNS SERVICE NOR DO WE SUPPLY POSTAGE LABELS FOR RETURNS.
We advise our customers to use collect+ or My Hermes for their returns as they offer a trackable service and their prices are 50% cheaper than Royal Mail.
In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office and a tracking number as proof of receipt to us. We reserve the right to refuse a refund if you are unable to provide the certificate of posting and a tracking number.
We will usually refund the purchase within 7 -14 business days of us receiving your item and the fee is reversed into the processor originally used by you to pay for your purchase.The shoes should then be returned to:
Perfect Me Limited,
Webstore / Online Returns Centre,
c/o Orchard Cottage - UNIT 2B,
You have a legal duty of care to look after any items you are thinking of returning to us.
All we ask is the product(s) are returned in the same condition they were sent, unworn except for tried on for fit and sizing, with all tags attached and in the original packaging within 28 days of receiving delivery of the item(s) purchased. We do not refund for worn, misshaped or damaged shoes or shoes that are damaged by incorrect re packaging. We do not refund for shoes that we cannot re sell. When trying on footwear please try on a carpeted surface. Buyer to pay all postage costs associated with the purchase.
Once the item has been received you will receive a full refund minus any P&P charged on the order. If P&P was free then you will receive a full refund. We only refund return P&P costs if the goods are faulty, for all other returns we do not refund return P&P costs. We do not refund for your postal return costs unless the item is faulty and we agree the item is faulty.
We do NOT refund for shoes for the following reasons-
Shoes / Boots damaged by incorrect re packing.
Footwear that is not sent back in their ORIGINAL BOX with the ORIGINAL MANUFACTURERS packaging
Shoes that have been worn or misused.
Please do NOT stick anything onto the shoe box or tape the box lid down.
REMEMBER WE HAVE TO RESELL THESE SHOES AND ANY SHOES RETURNED IN ANY OTHER MANNER THAN HOW THEY WERE ORIGINALLY SENT TO YOU WILL NOT BE REFUNDED.
We will usually refund you what you paid for the goods but not the delivery charge except in cases where the order was cancelled under the UK Distance Selling Regulations, or the entire order was faulty.
International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration indicating that the package contains 'returned goods' or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our products.
If you think the item you have received is faulty, please contact Rebecca in our customer service team via email at firstname.lastname@example.org.
We will then advise on how to proceed with the return. Please include as many details as possible about the fault.
Faulty items MUST must be sent back to us for inspection.
Refunds will only be given for damaged goods where no replacement product can be supplied. Damage due to normal wear and tear, misuse, alteration to the product or negligence are not covered under our returns policy and a refund will not be given in such cases.
By removing tags or wearing an item that you believe to be faulty you are then legally accepting the item and will not be entitled to a refund.
***NB: For Shoes purchased with diamante rhinestones - the rhinestones are for decoration purposes only and we do not accept liability for loss of any rhinestones or guarantee the rhinestones during transit. We do NOT accept returns for loss of Rhinestones.
FOR INTERNATIONAL ORDERS WE CANNOT OFFER AN EXCHANGE FACILITY - WE DO REQUEST THAT YOU RETURN YOUR ITEM TO US AT THE ADDRESS PROVIDED ABOVE AND THEN YOU WILL NEED TO REBUY THE NEW REQUIRED SIZE OR STYLE FROM OUR SHOP.
If you would like to exchange your item, we can try our best to exchange the item for you in a different size or style but we cannot guarantee we will have the item you need in stock. We only carry a certain amount in each style as fashion is changing constantly so please bear this in mind to avoid disappointment.
Any exchanges agreed are at our discretion and we cannot do an exchange if the size you now require has already been unlisted or the listing has ended and we have no more in stock.
Please include the name and size of the item you wish to exchange for within the return package.
All exchanges are subject to additional postage costs to be paid by you in order to return the item back to you. The exchange postal cost is £3.50 per item and this cost covers restocking the original goods and our re-dispatch costs. This can be paid via Paypal using the send money function to email@example.com or the exchange postage can be placed in the box with the returned shoes. We accept Cheques or Uncrossed Postal orders made payable to "Perfect Me Limited".
Finally, please remember that the goods are your responsibility until the parcel has been received by us, we do not refund for shoes that have NOT been received here. When returning the item please obtain a postage certificate as proof of postage from the post office, as this will ensure you can claim compensation from your postal company in the unlikely event that the item gets lost as we are unable to help you should this happen.
WHAT ARE MY CANCELLATION RIGHTS?
In addition to our returns policy, you can cancel your contract with us at any time within 7 working days beginning on the day after you receive the product(s) which are subject to the contract (“cooling-off period”).
To cancel your contract, you must notify us in writing within the 7 day Cooling-Off Period to:
PERFECT ME LIMITED
c/o Orchard Cottage
You must then return the products as outlined in accordance with ‘How do I return an item?’. Notification of return of your products via the online procedure will not constitute notification of cancellation of your order for the purposes of your statutory rights to cancel the contract. Please note that in order to cancel your contract, you must return all the products that were covered by the order. You must take reasonable care of the products that you wish to cancel and not use or wear them. If you cancel your contract with us, we will refund the amount due to you, including delivery charges, within 30 days of the day you have given notice of your cancellation.
References in this Returns Policy to: "we" and "us" are to Perfect Me Limited; "Products" are to products listed on our website www.perfectmeshoes.co.uk ("Website"); and "Contract" are to the contract between you and us in respect of the sale of Products via our Website. Each time you make a purchase of Product(s) via our Website, you enter into a Contract with us. If you buy a number of Products in one order to be delivered to the same address, the Contract shall cover all the Products in that order. If you order Products to be delivered to different delivery addresses, there shall be a separate Contract in place in respect of each delivery address and each Contract shall cover all the Products being delivered to that address. For further information about the Contract, please read our Terms and Conditions