We aim to post the goods within 1 working day after cleared payment has been received, however, we usually post all items that are BOUGHT BY 3.30pm on a working day on the same day, this will also include the dispatch of items bought using the Next Day Delivery Option.
WE CANNOT DISPATCH OR SHIP ITEMS OUT AFTER 3.30PM ON A WORKING DAY.
If you choose the Next Day Delivery Option or Special Delivery Option after 3.30 PM the item will be posted the next working day.
We will keep you informed via e-mail when we dispatch your purchase.
PLEASE NOTE: WE DO NOT SHIP OVER A WEEKEND (SATURDAY AND SUNDAY) NOR DO WE SHIP ITEMS ON UK BANK HOLIDAYS.
ITEMS BOUGHT OVER A WEEKEND WILL BE POSTED OUT THE NEXT WORKING DAY.
Your purchase will be sent via one of these three options which will show when the item is checked out - you can click to choose any one of these options.
*Royal Mail Tracked Service - Delivery estimate of 2 - 3 working days
*Royal Mail Tracked Next Day service - estimated at 1 - 2 working days delivery
*Royal Mail Special Delivery Guaranteed before 1PM the next WORKING day .
Purchases do have to be checked out and paid for BEFORE 3.30 PM on a working day to receive the item the next day.
We do not guarantee Saturday delivery with any postal option.
We aim to post the goods the same day after cleared payment has been received if the goods are purchased before 3.30PM on a working day.
We will inform you via e-mail when you purchase has been dispatched.
We deliver to BFPO addresses. The address must be registered as UK, rather than the country where you are posted. Royal Mail will then deliver the parcel to the British Forces Post Office in London. It then becomes the responsibility of the British Forces to deliver your parcel to the correct location.
Standard Royal Mail Policy:
It is standard Royal Mail policy to return packages to the local Royal Mail sorting office if the recipient is unavailable to accept a delivery. You can then call them to arrange re-delivery or pick-up, if you do not know the location or contact number for your local Royal Mail sorting office contact us and we will find out for you.
If your purchase is not collected or re-delivery arranged within 3 weeks Royal Mail will return the package to us. We can then re-send the item to you, however we would require you to repay the original postage cost. We can also give you a refund minus the original postage costs.
In the unlikely event that you do not receive your item we can either offer you a full refund or an exchange.
All our deliveries are sent recorded and so the delivery status can be traced from the Royal Mail website, if you would like to have your Track and Trace number please message us to request it.
International Postage and Delivery:
International deliveries are made using Royal Mail, please allow 3-7 days for Europe and 7-14 days for the rest of the world. We attempt to dispatch all orders within 1 working day from when the order has been placed. A large percentage of orders get dispatched the same day when placed on a working day.
FOR EUROPEAN POSTAGE PLEASE CHOOSE "EUROPE" FOR SHIPPING OPTIONS
FOR WORLDWIDE EXCL. EUROPE PLEASE CHOOSE "REST OF THE WORLD" FOR YOUR SHIPPING
PLEASE DO NOT CHOOSE A UK SHIPPING OPTION IF YOU ARE FROM OVERSEAS AND REQUIRE DELIVERY OUTSIDE OF THE UK - YOUR ITEM WILL SIMPLY NOT BE SENT AND WE WILL EMAIL YOU TO INFORM YOU OF HOW TO PAY THE BALANCE OF THE RESIDUAL POSTAGE OWED.
Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.
Please be aware that your parcel can be delayed by customs. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.
International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration indicating that the package contains 'returned goods' or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our products.
Customs and Import Charges:
Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot advise you what the cost will be, as customs policies and import duties vary widely from country to country.
We recommend you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.